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Senior Back-Office Operations Manager DACH (German Speaker)
Mandatory
Optional
Mother tongue
DESCRIPTION
Are you detail-oriented with a passion for administrative processes in the insurance world? Do you enjoy working in a structured environment with international exposure?
Join our client's operations team in beautiful Barcelona as a Back Office Specialist for the German-Austrian Market!
Your responsibilities and impact as a Back Office Specialist will be:
- Receiving registration files and uploading them into internal systems
- Updating the insured database with accuracy and speed
- Managing customer communications (e.g., welcome packs, automated letters)
- Overseeing payment collections and settlements with insurance partners
- Analyzing reports and helping ensure business monitoring processes run smoothly
- Supporting internal teams such as the Call Center and Cancellations department
- Liaising with service providers and offering process support
- Handling cancellation requests and ensuring proper system updates
REQUIREMENTS
Skills, qualifications, and interests you need to succeed in this role:
- A native/bilingual level of German and a good command of English or Spanish
- A background in administrative work, ideally 2–3 years in an office or insurance/financial setting
- Bachelor's degree in business administration, economics or similar, or higher degree in administration or similar.
- Proficiency in Microsoft Excel (pivot tables, vlookup, if-error functions, conditional formatting, etc.)
- Strong organizational skills, attention to detail, and analytical thinking
- Comfortable working both independently and as part of a team
- A proactive, solution-oriented mindset with a knack for improving workflows
- Willingness to live in or relocate to Barcelona
- Valid Spanish work permit (required)
OFFER
What’s in it for you?
- Permanent position after an initial trial period
- Salary range from 25.000
- Hybrid work model: 3 days remote, 2 in-office
- 28 vacation days/year (25 working days + 3 special leave days)
- German public holiday calendar
- Flexible Fridays: Reduced working hours
- Private health insurance
- Meal/transport card with tax benefits
- Exclusive brand discounts
- Gym discounts (DIR Barcelona)
- Dynamic, diverse and inclusive environment
Living in Barcelona:
- Work in a multicultural, international setting
- Enjoy Mediterranean weather, beaches, and mountains
- Indulge in a vibrant food and culture scene
- Live in one of Europe’s top startup and innovation hubs
Ready to bring your skills into the heart of a growing international company? Apply now and take the next step in your back-office career!
SKILLS
Excel Knowledge
Pivot Table
Problem-Solving
Administration
Office Management
Customer Service
Customer Handling
administration handling
german jobs in barcelona
Relocation Package
Back Office
Dach
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